FAQs
What is MTO Standard Sizing
- Made to Order Standard dresses are made to a standard sizing, extra small being the smallest and biggest size is large.
- Our dresses are designed with little complications for alterations if necessary and our hems can be easily adjusted by your trusted seamstress at your expense.
What is MTO Customized?
- Made to Order Customized and Priority Made to Order Customized dresses are made to your size range and shoulder to floor height.
- To determine your size range, we take your bust, waist and hip measurements and compare these against our Size Range Chart below, to make your dress.
- Some dresses can be made as Priority Made to Order Customized for an additional fee of 150 pesos.
What is a Size Range?
A size range is a 5cm range that your measurements fall within and are taken at four to seven different areas of the body to determine the best fit for your shape.
For example — client may measure an L bust, M waist and L hip, and we make your gown to the correct size range in each area.
The reason this process works is because our fabrics are very lenient due to the stretch or bias elements in the design.
To learn more about our Sizing and Measurements - click here
What payment methods are accepted?
Accepted Modes of Payments
BDO, Unionbank, Gcash, Credit Card via Paymango
Shipping & Delivery
DISPATCH TIMEFRAMES
Made to Order Standard and Made to Order Customized gowns will be dispatched approximately 4-5 days after payment is confirmed.
Priority Made to Order Customized dresses will be dispatched approximately 1-2 days after payment is confirmed.
SHIPPING TIMEFRAMES
All orders are sent via J&T or LBC. Once collected by couriers, delivery usually takes 3-6 business days to arrive. Our Dispatch team will send you tracking information so you can track your package.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery destination and chosen courier.
PICK UP / SAME DAY DELIVERY
Pick up of orders via couriers at our studio is allowed, strictly by schedule.
Booking of courier shall be handled by customers.
Change & Cancellation of Orders
Change of orders is subject for approval. Since items are made to order, kindly double check your orders like sizes, color preference before checking out.
Unpaid orders will be cancelled after 2 business working days of no payments.
Strictly no refunds
Return & Exchange
No return & exchange of items unless damaged. Rest assured that items go through quality control before shipping out.